We’re happy to report that we’ve seen a strong response to a lot of the new features, with overall user numbers and engagement numbers up since we launched the update, but we do understand that some fans are dissatisfied with these changes and we value your feedback and your respect for the integrity of the SCRABBLE brand. Other players took their complaints directly to customer support, with representatives giving the basic retort that you would expect, with executive and customer relations rep, Kyle Cooper, stating the following copy-and-paste response to users who inquired of getting the old board back, saying. It's one of many groups requesting that the Facebook game make a return to form. The 'Bring Back The Old Scrabble' group has resurfaced as part of a new group on a new Facebook page. No further details have been revealed regarding the matter and Facebook offered no follow-ups. The reason for the shutdown? Name policy violation. Some of the Facebook groups requesting a change back to the old boards are still around, the one that garnered the most popularity was shutdown by Facebook, and the remains of that board can be viewed here.
